SHIPPING POLICY

When purchasing there is the option to choose royal mail standard shipping which is second class or choose royal mail signed for which is also second class but requires a signature on your end. If you choose standard shipping this is your own responsibility, we keep all proof of postage receipts but if you choose standard postage we cannot be held responsible for the post once it leaves us.

RETURN & EXCHANGE POLICY

We do not accept returns unless discussed otherwise. Refunds are only offered when there has been a fault on our behalf. If an item is damaged a service can be offered to fix the item. Care needs to be taken when looking after handmade items, wash on a cool wash, never tumble dry and do not tug the poppers on items. Gently hold the fabric and pull them apart. If we feel as though care has not been taken with items and this has resulted in them breaking we reserve the right not to refund or repair. 

GDPR POLICY

GDPR is how, why and when we collect, use and share information that you provide us with when placing an order. This does not apply to third parties that we do not control including paypal, wix or any other services you access through our website. 

Our business is hosted by wix.com platform. They provide us with the online platform that allows us to sell our products to you. Your data may be stored through wix.com and they store your date on secure serves behind a firewall.

To complete your order i collect your name, email address and postal address including your payment information and what you have ordered. If you contact me through email or another platform this information is collected in my paper order book which is securely kept and is never given to anyone else.

If you choose to subscribe to our newsletter you will be notified with offers, information about us and shipping updates. Even if you do not subscribe to this your email may be used to contact you if there is a problem with your order or to discuss anything. 

I collect your information to ensure that I can provide you with the products that you purchase, to keep you up to date with the business and to make sure you are always updated on your order. 

Your information is only ever shared when necessary. Your name and postal information will be shared with Royal Mail to ensure that your order can be delivered to you. ALL proof of postage receipts are kept furthermore, they are stored securely at my office and are only used in the case of disputes with the postal service and you will be notified if this happens.

 Your information is kept on your order until it is finished whereby i will print it out on a printer located at my office and i will put it with your order. The only information that will then be retained is your email address for subscription purposes or to contact you about your order. You reserve the right at any time to request for your data to be completely removed by ourselves.

All payments are made through Paypal. Paypal will store your information as needed and will have their own GDPR policy. I do not own or control Paypal.

For the purposes of EU date protection law, I, Leigh Gore am the data controller of your personal information. If you would like to access, correct, amend or delete any personal information we have about you please contact emmyandstitch@outlook.com.

We reserve the right to modify this policy at any time. 

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